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Frequently Asked Questions (FAQ)

Placing An Order

Is it safe to place an order on the internet?

How can i place an order?

Payment

Is this site secure to use?

What are my payment options?

Do you accept cash on delivery (COD)?

My credit card is declined. Now what?

Order Cancellation

I ordered something, but i want to cancel. Now what?

I ordered something, but i want to change the item color/size. What do i need to do?

I ordered something, but want to change the delivery address. What should i do?

Shipping

Where do you ship from?

Is it safe to mail jewelry?

Do you ship internationally?

Is shipping free?

What are your shipping prices?

How long will it take to get my order?

How can i track my order once it has been shipped?

Why can't i see tracking uptades for my standard shipped item?

Do i need to pay duty or taxes on my order?

The tracking status has been on ‘held for clearance’ for a long time. What does this mean?

Returns & Refunds

May i return my item?

May i get a refund?

How soon will i get my refund?

Why haven’t i received my refund yet, although 10 business days past?

May i exchange my item instead of refund?