Absolutely. Ordering online at Idil's Jewelry is as safe as using your credit card in your favorite department store. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, we use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. For more information please read our Privacy Policy.

Found something you love? Great! Now, all you need to do:

1. Go on an item you loved, choose size (if available) and click on the big red "add to cart" button.
   
2. Go to the cart and check if everything showing in the cart is as you wanted.
   
3. Add a note to the "Special instructions for seller" if required. Click on the "Checkout" button.
   
4. Fill out all information required and click on "Continue to shipping method". We recommend you create an account for a better experience and a quicker way to complete your next  purchase or you can also checkout as a guest.
   
5. Choose shipping method. Please see our shipping charges and delivery time below.
   
6. Enter a discount code if you have one.
   
7. Select "Billing address": same or different.
   
8. Choose best and easiest way to pay.
   

This is how easy it is, but if you have any question or something is not clear, please contact us.

It sure is. We use Shopify and Iyzico (providing a secure payment management platform to online companies) to process payments, so not even our staff are able to see your payment details. For added security, our website is built on the Shopify secure platform. With that said, all of your personal information is locked down tight. For more information please read our Privacy Policy.

We accept Visa, Visa Electron, MasterCard, Discover, American Express or Maestro cards. We also accept bank transfer (contact us for more information). Unfortunately we can not accept PayPal as a payment option for now because PayPal announced that the company will stop its operations in Turkey.

Please make sure you enter the card information correctly (card number, CVC code, and billing zip code). If you have tried multiple times unsuccessfully, please kindly contact your bank, inquire for more information on the decline, and ask for future charges to be accepted.

All orders and product shipments can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled.

If your order has been paid and you need to make a change or cancel an order, unfortunately, for the moment there is no direct way to edit or cancel your order. But if you are really in need to, you may send an email quoting your order number to us.

You may contact us before we shipped it. Give us your order number, your name, and the new color or size option of the item.

As you know, after it has shipped, unfortunately there is nothing we can do.

You may contact us before we shipped it. Give us your order number, your name, and newly desired address.

As you know, after it has shipped, unfortunately there is nothing we can do.

Yes, we ship our jewelry by trusted carriers such as DHL and PTT Kargo.

Yes, we do. We are happy to serve our customers from all over the World.

All orders over $150, we offer free standard shipping to all locations.

On orders under $150 we charge only $10 for standard shipping. If you need expedited shipping via DHL, we charge $25.

The time frame for order delivery is divided into two parts:

• Processing time: We usually ship in 1-3 days. We need this time for order verification, quality check and packaging.

• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, international delivery usually takes about 2-4 business days for expedited shipping and 7–21 business days for standard shipping.

An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, you can click on the tracking number displayed in the email or visit our "Tracking" page.

First of all, you don't need to worry for this situation. Rest assured that your item is always making progress towards its final destination. As we can't control all parts of the delivery chain, sometimes we may not receive tracking updates for standard shipping from certain countries or certain types of tracking updates. Sometimes, packages just aren't scanned into the carrier's system at intermediary stops, so it looks like nothing is happening.

In the majority of cases, no, you are not required to pay any customs fee(s). But even so, we recommend you contact your local customs authority for more information. This varies from country to country. Some countries may charge import duties. You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. We do not have any control for any duties, customs and taxes levied by the country or zone your order is being shipped to. Unfortunately, we can not advise you what the cost will be as these charges can vary according to country or zone.

It’s likely there are duties for you to pay on your order and it’s probably being held by your local customs authority. This is out of our control. We recommend you contact your local customs authority to resolve it. 

If you are dissatisfied with your item, you may return it to us for a refund, exchange or store credit within 60 days from the date of purchasing. For more information, please visit our Shipping & Returns page.

First you need to make a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.